Shipping Policy

Order processing time

We aim to ship all online orders within 1-2 business days, excluding weekends and bank holidays.

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Shipping rates and delivery estimates

Shipment method; DPD

Estimated delivery time from shipping; 2-3 working days

Delivery fee; £6 , or free on orders over £60

Click and collect also available

​We aim to ship all online orders within 1-2 business days, excluding weekends and bank holidays. During busy times this may take a little longer.

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Shipment confirmation and order tracking

Shipment confirmation and a tracking number will be sent upon dispatch of your order.

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Customs, duties, and taxes

Phoenix Flames Candle Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

Phoenix Flames Candle Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier directly. Please save all packaging material and damaged goods before filing a claim.

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International Shipping Policy

We do not currently ship outside of the UK