Frequently Asked Questions.

What wax do you use?

What do the labels on my home fragrance products mean?

How long will my order take to arrive?

We aim to ship all online orders within 1-2 business days, excluding weekends and bank holidays. During busy times this may take a little longer, but we will do our best to make this clear at checkout.

Do you offer sample packs?

If you want try smaller samples of our wax, we offer a free scent each week in-store. Our mini melts are an affordable and effective way to explore different scents before committing to full-sized snap bars. And if you're feeling adventurous, our mystery melt bags are packed with waxes in a variety of scents, shapes, and sizes.

Are any of your products, or ingredients tested on animals?

In short. No

All of our ingredients are sourced within the UK and Europe. All of our fragrance oils are certified vegan as are our waxes, reed diffuser bases, room spray bases etc.

Can I recycle my candle or reed diffuser jars?

Yes, all our glass can be recycled. The paint on our glass vessels is non-toxic and can be handled by most recycling centers Just make sure it's cleaned, labels and bows removed, and for candle jars the wick pin and pad are removed beforehand.

OR.... re-use it, we offer candle and reed diffuser refills!

You can also recycle you snap bar clam shells, just remove the label first.

Why has my candle tunnelled?

The most common reason for candle tunnelling is not lighting it properly the first time. When you light a new candle for the first time, it’s crucial to do it right since it affects every burn after that. So take care when lighting your candle for the first time.

Make sure you have few hours free, as fully melting the wax on the surface takes longer first time around. For smaller candles, it takes around 2 to 3 hours to melt the wax completely. Larger candles, especially those with a single wick, may need at least 4 hours or until the entire surface is melted before extinguishing.

If you burn a candle for an hour, only part of the wax melts. The unmelted wax will stay that way for all future burns. That why it’s so important to get a full burn across the surface during the first use.

Who knew wax had a memory?!